Dealing with Conflicts Successfully

Dealing with Conflicts Successfully
Improve your ability to address disagreement
Idea and target of this training
This seminar supports participants in identifying and effectively dealing with conflicts in English. There is a strong focus on the participants’ individual attitudes to their conflicts, deepening their understanding of their own contribution. By analysing the intercultural environment and the people involved, participants will be sensitized to their options for addressing conflicts appropriately. A range of de-escalating communication tools will be trained in order to enable participants to successfully lead English conflict talks with colleagues, customers and members of staff, whether they are directly involved or as moderators.
Content
- Causes of conflicts
- Sensitivity to conflict symptoms
- Conflict phases, and your options
- Understanding and expanding your attitude to conflicts
- Helpful communication tools in conflicts
- Effective analysis of conflict situations
- Achieving lasting results from conflict talks
- Moderating conflicts successfully
- Working on concrete conflict cases
And what is special about this training?
The trainer works with the participants’ own cases. This gives them the opportunity to simultaneously receive support and tips from an external consultant as well as the rest of the group.
Methodology
Theory input, individual and group exercises, participants’ case studies
Number of participants
8 participants maximum
Target audience
Trainer
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Duration
Price
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Venue
Catering
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Seminar
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- 01. - 02. Dezember 20221.180,00 EUR zzgl. MwSt.