A practical training for managers and staff aiming to improve their conflict management
Idea and target of this training
This seminar supports participants in identifying and effectively dealing with conflicts in English. There is a strong focus on the participants’ individual attitudes to their conflicts, deepening their understanding of their own contribution. By analysing the intercultural environment and the people involved, participants will be sensitized to their options for addressing conflicts appropriately. A range of de-escalating communication tools will be trained in order to enable participants to successfully lead English conflict talks with colleagues, customers and members of staff, whether they are directly involved or as moderators.
Causes of conflicts
Sensitivity to conflict symptoms
Conflict phases, and your options
Understanding and expanding your attitude to conflicts
Helpful communication tools in conflicts
Effective analysis of conflict situations
Achieving lasting results from conflict talks
Moderating conflicts successfully
Working on concrete conflict cases
And what is special about this training?
The trainer works with the participants’ own cases. This gives them the opportunity to simultaneously receive support and tips from an external consultant as well as the rest of the group.
The following methods are used in this training: Theory input, individual and group exercises, participants’ case studies
Number of participants
8 participants maximum
Managers and members of staff who need support in dealing with conflicts in English
30. - 31. Januar 2019
05. - 06. September 2019
Day 1: 10:00 - 18:00; Day 2: 9:00 - 17:00
Königstraße 30, 22767 Hamburg
The seminar price includes the entire catering during the event: coffee, tea, mineral and still water, juice, fresh fruits, bio-cereals, pastries and lunch in a nearby restaurant.