Overview

• Understanding conflict styles
• Communicating in conflicts
• Identifying the source of conflicts
• Controlling conflict escalation
• Planning for conflict meetings
• Negotiating in a conflict
• Reaching collaborative outcomes

Module 1: Basic Conflict Approaches

• Communicating in conflicts – using language to steer the conflict and reduce escalation
• Anticipating different types of conflict  and knowing when to trigger and not to trigger a conflict

Module 2: Assertive Conflict Resolution

• Preparing for conflict discussions – structuring different types of conflict meetings to achieve different goals
• Building assertiveness – dealing with difficult people while still aiming to fulfill goals

Module 3: Advanced Conflict Response 

• Dealing with objections – handling resistance while still aiming for collaboration
• Seeing projects as negotiations – applying negotiation techniques to improve quality of goals

Schedule:

3 modules with 3 hours each | 09:00-12:00 each date